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Event & Training Terms

Agile Centre Training Terms & Conditions

By registering for a training course, programme or workshop, you agree to these terms and conditions. These define the complete conditions governing your participation. Changes, additions or customers own terms and conditions are not valid unless confirmed in writing by the event organiser.

Registration

The number of participants is limited. Registrations are processed in the order received.

You agree to provide correct, complete, and up-to-date information necessary for processing and invoicing your registration. A valid email address is required to correspond with you. Your registration will be processed electronically on the organiser’s systems and/or on “cloud” services.

You agree that we may process your registration as described and that we may share this information with partners if necessary for processing your registration or holding the course. If the course is a certified course, then your data must be forwarded to the Certifying Body for certification.

We will not sell or otherwise misuse your data. It will only be used for registration and for keeping you up to date on workshops. By signing up to a course you agree to be added to our mailing list, this is used initially to provide you with course joining information, and afterwards to keep you informed with information from the community and upcoming events. If you wish to unsubscribe, please do so using the facility on the email.

Course Fees and Discounts

Public Training & Programmes

Payment of participation fees for public Training Courses are due by one week prior to the start of the course. Non payment of fees at this stage could result in you losing your place on the course.

For Training Programmes (Science & Art of Coaching and Agile Coach Academy), payment of participation fees are due 30 days prior to the start of the programme. Non payment of fees at this stage could result in you losing your place on the programme.

We may offer discounts on regular course fees. To qualify for the discount, you must claim the discount when you register. Published discounts are subject to change without notice.

Agile Centre offers a loyalty discount to all of its past customers (valid for Agile Centre run courses and select partners). Please contact us if you do not have your discount code and we will reissue this for you. Please note that the discount cannot be used in conjunction with any other offer or promotion.

As our public courses take place in the United Kingdom, the Intra-EU reverse charge is not applicable, therefore VAT is chargeable. By booking onto our public training you confirm your acceptance of the requirement to pay VAT regardless of your location within the European Union.

Training Packages

Payment plans are available for our Training Packages, either in equal amounts (up to five instalments per package), or per course, due on the date agreed with our Accounts Team. Please let us know upon booking whether you need a payment plan setting up. 

If you have purchased a training package and are paying in instalments, the cost of each course will be due in full one week prior to the start of the course. Non payment of fees at this stage could result in you losing your place on the course.

In-House (Private) Training

25% of the full agreed fee is required as a deposit upon confirmation and to hold dates. If payment is not made within 7 days of presentation of invoice, dates will be released.

Final Payment (the remaining 75% of the full agreed fee + any additional expenses) should be made within 30 days of presentation of invoice without deduction. No further bookings will be taken while final invoices are overdue.

Prices quoted include training materials and certification fees (where applicable), reasonable trainer expenses are in addition, you may download our expenses policy here.

Provision of a suitable training venue is the responsibility of the client and must adhere to the training room requirement document provided at the point of booking.

Prices quoted are valid for 28 days from the date of issue. All prices quoted are subject to VAT.

Customer Cancellation Policy

Public Training Courses

Registration is binding.

Cancellation is possible up to two weeks before the start of a course without cost. After that point, the full course fee is due independent of whether the registered person takes part in the course or not. Participants can be substituted without charge.

To cancel or substitute a registration, please contact [email protected].

Public Training Programmes – Science & Art of Coaching and Agile Coach Academy

Registration is binding.

Cancellation is possible up to 30 days before the start of a programme without cost. For cancellation requests received between 15 and 30 daysprior to the start of the programme, 50% of the fees will be refunded. For cancellation requests received less than 15 days before the start of the programme, the full programme fee is due independent of whether the registered person takes part in the programme or not. Participants can be substituted without charge.

To cancel or substitute a registration, please contact [email protected].

Purchases made from REED.co.uk

Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”. Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.

In case you decide to cancel your purchase of a course, please get in contact with us at [email protected] and directly with Reed as soon as possible.

If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.

In the event that a course must be cancelled, fees that have already been paid will be refunded in full. Any other claims for compensation will not be allowed.

In-House (Private) Training

Cancellation or Postponement of an in-house course must be given to us in writing via email to [email protected]

The following fees apply for cancellations/postponements;

  • 29 or more calendar days notice – no fee payable
  • 15 – 28 calendar days notice – 50% of full agreed fee payable
  • 14 or fewer calendar days notice – full agreed fee payable

In the unlikely event that Agile Centre cancel due to sickness or something else outside of our control, a replacement date will be proposed along with a discount of 5% of the agreed fee as compensation.

Customer Transfer Policy

Public Training & Programmes

If participants wish to reschedule a registration within two weeks of the course or programme start date, a transfer fee will be incurred, please see table below for more information on transfer fees. Transfers within 2 days of the course or programme start date will not be allowed (other than in exceptional circumstances) and the full course fees will be forfeited.

NO. OF WEEKS/DAYS PRIOR TO COURSE START DATECHARGE FOR FIRST TRANSFERCHARGE FOR ANY FURTHER TRANSFERS
More than 4 weeksNo Charge£50 + VAT
2-4 weeksNo Charge£100 + VAT
1-2 weeks£200 + VAT£200 + VAT
2-7 days50% of training fees50% of training fees
0-2 days100% of training fees100% of training fees

To transfer or substitute a registration, please contact [email protected].

These terms apply to Training Package bookings, with the exception of the “charge for any further transfer” term – delegates can reschedule training at no additional charge on a maximum of 3 transfers per training package if more than two weeks notice is given. After the maximum of 3 transfers, the “charge for any further transfer” term will come into effect.

Delivery of the Training

Public Training

Course duration, price, content, and other details are defined in the course description. The course price includes handouts, materials, lunches and refreshments. Additional services (e.g. dinner) may be provided for specific events. Please see the event description for details.

Agile Centre reserves the right to cancel or change any course and undertakes to provide reasonable notice of the cancellation or change except in the case of an emergency. If we alter the date of a course, registered participants have the right to change or cancel without charge. Where a course has been cancelled, delegates will receive a full refund, or a 5% discount to be transferred to an alternative date for the registered course. We cannot guarantee that a particular trainer will deliver the course.

There will be no entitlement to compensation/costs or damages arising from such a cancellation or change.

COVID-19

If, for any reason related to COVID-19 (e.g. lockdown restrictions, self isolation of the trainer, etc), an in-person training course cannot be delivered, we will switch the course to live, online delivery. Delegates will then be offered the option to attend the course remotely with a refund of the price difference between the in- person and online courses, or they can transfer to a future in-person course date.

For the safety of our delegates and our team, we request that all delegates provide a valid NHS COVID Pass on arrival. For more information about obtaining an NHS COVID Pass, please visit the NHS website here.

Please do not attend the training if you have tested positive for COVID-19, have any COVID-19 symptoms or have been told to self isolate as a contact of someone with COVID-19. Get in touch with our team as soon as possible and we will arrange for a transfer to a later date.

Intellectual Property

Intellectual Property – all work product shall be considered Background IP.

Background Intellectual Property shall mean Intellectual Property, proprietary information or confidential know-how relevant to the engagement which is in the possession of a party prior to the commencement of the engagement or generated after commencement of the engagement but independent of the engagement. Such product remains the property of Agile Centre, including, but not limited to ideas, inventions, improvements, discoveries, software design, software coding, charts, drawings, specifications, notebooks, tracings, photographs, negatives, draft or final reports, findings, recommendations, data and memoranda.

Works published under copyright during the term of the service agreement and this SOW will remain copyright of Agile Centre, unless explicitly agreed within a statement of work, or licensing agreement. Agile Centre retains all rights to work undertaken under the term of the agreement, unless published under a community license such as the Creative Commons, in which case ownership may pass to the community. No client content shall be so published without written permission.

Force Majeure

In no event shall Agile Centre be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes, inclement weather and communications or computer (software and hardware) services, it being understood that Agile Centre shall use reasonable best efforts which are consistent with accepted practices as a training provider to resume performance as soon as practicable under the circumstances.

Registered Trademarks and Copyrights

We provide no guarantee that any products, processes and other names mentioned are not registered trademarks of third parties.

By registering for a course, you agree to observe the following conditions of use:

  • Materials used in the courses are subject to copyright restrictions and are made available for personal use during the course.
  • Without written permission from the event organiser, course materials, text, photos etc. may not be copied, scanned, reproduced, translated or processed electronically, nor may they be used for internal or external purposes.
  • All materials are the intellectual property of the course trainers and event organisers (except where explicitly marked).

Miscellaneous

We may draw on assistance from third parties to meet its obligations under this agreement. Should any part of these terms and conditions be found to be incomplete or invalid, the parties agree to replace or complement the missing or invalid clauses with an appropriate solution that preserves the economic purpose of this agreement to the extent possible. The remaining conditions remain valid in any case.

We reserve the right to modify the course program as well as these terms and conditions without notice.

These terms and conditions and any dispute arising out of your registration are subject to the laws of England, Northern Ireland, Scotland and Wales.

22 July 2021