Agile Centre Training Terms & Conditions
By registering for a training course, programme or workshop, you agree to these terms and conditions. These define the complete conditions governing your participation. Changes, additions or customers’ own terms and conditions are not valid unless confirmed in writing by the event organiser.
Registration
The number of participants is limited. Registrations are processed in the order received.
You agree to provide correct, complete, and up-to-date information necessary for processing and invoicing your registration. A valid email address is required to correspond with you. Your registration will be processed electronically on the organiser’s systems and/or on “cloud” services.
You agree that we may process your registration as described and that we may share this information with partners if necessary for processing your registration or holding the course. If the course is a certified course, then your data must be forwarded to the Certifying Body for certification.
We will not sell or otherwise misuse your data. It will only be used for registration and for keeping you up to date on workshops. By signing up for a course, you agree to be added to our mailing list; this is used initially to provide you with course joining information and afterwards to keep you informed with information from the community and upcoming events. If you wish to unsubscribe, please do so using the facility on the email.
Course Fees and Discounts
Public Training & Programmes
Payment of participation fees for public Training Courses is due by one week prior to the start of the course. Non-payment of fees at this stage could result in you losing your place on the course.
For Training Programmes (Science & Art of Coaching), payment of participation fees is due 30 days prior to the start of the programme. Non-payment of fees at this stage could result in you losing your place on the programme.
We may offer discounts on regular course fees. To qualify for the discount, you must claim the discount when you register. Published discounts are subject to change without notice.
Agile Centre offers a loyalty discount to all of its past customers (valid for Agile Centre run courses and select partners). Please contact us if you do not have your discount code, and we will reissue this for you. Please note that the discount cannot be used in conjunction with any other offer or promotion.
As our public courses take place in the United Kingdom, the Intra-EU reverse charge is not applicable; therefore, VAT is chargeable. By booking a place on our public training you confirm your acceptance of the requirement to pay VAT regardless of your location within the European Union.
Training Packages
Payment plans are available for our Training Packages, either in equal amounts (up to five instalments per package) or per course, due on the date agreed with our Accounts Team. Please let us know upon booking whether you need a payment plan setting up.
If you have purchased a training package and are paying in instalments, the cost of each course will be due in full one week prior to the start of the course. Non-payment of fees at this stage could result in you losing your place on the course.
Should you change your mind about continuing with the training package after you have taken one or more courses, this can be arranged if all other terms and conditions are adhered to. Please note that the level of discount will be reduced for each course if you reduce the number of courses.
In-House (Private) Training and Workshops
25% of the full agreed fee is required as a deposit upon confirmation and to hold dates. If payment is not made within 7 days of presentation of invoice, dates will be released.
Final Payment (the remaining 75% of the full agreed fee + any additional expenses) should be made within 30 days of presentation of invoice without deduction. No further bookings will be taken while final invoices are overdue.
Prices quoted include training materials and certification fees (where applicable); reasonable trainer expenses are in addition; you may download our expenses policy here.
Provision of a suitable training venue is the responsibility of the client and must adhere to the training room requirement document provided at the point of booking.
Prices quoted are valid for 28 days from the date of issue. All prices quoted are subject to VAT.
Customer Cancellation Policy
Public Training Courses
Registration is binding.
Cancellation is possible up to two weeks before the start of a course without cost. After that point, the full course fee is due independent of whether the registered person takes part in the course or not. Participants can be substituted without charge.
To cancel or substitute a registration, please contact training@agilecentre.com.
Public Training Programmes – Science & Art of Coaching
Registration is binding.
Cancellation is possible up to 30 days before the start of a programme without cost. For cancellation requests received between 15 and 30 days prior to the start of the programme, 50% of the fees will be refunded. For cancellation requests received less than 15 days before the start of the programme, the full programme fee is due independent of whether the registered person takes part in the programme or not. Participants can be substituted without charge.
To cancel or substitute a registration, please contact training@agilecentre.com.
In-House (Private) Training and Workshops
Cancellation or Postponement of an in-house course or workshop must be given to us in writing via email to training@agilecentre.com
The following fees apply for cancellations/postponements*;
- 29 or more calendar days’ notice – no fee payable
- 15 – 28 calendar days notice – 50% of full agreed fee payable
- 14 or fewer calendar days’ notice – full agreed fee payable
- *28 or fewer days’ notice – custom workshops cancellation – full agreed fees payable
In the unlikely event that Agile Centre cancel due to sickness or something else outside of our control, a replacement date will be proposed along with a discount of 5% of the agreed fee as compensation.
Customer Transfer Policy
Public Training & Programmes
If participants wish to reschedule a registration within two weeks of the course or programme start date, a transfer fee will be incurred; please see the table below for more information on transfer fees. Transfers within 2 days of the course or programme start date will not be allowed (other than in exceptional circumstances), and the full course fees will be forfeited.
| NO. OF WEEKS/DAYS PRIOR TO COURSE START DATE | CHARGE FOR FIRST TRANSFER | CHARGE FOR ANY FURTHER TRANSFERS |
|---|---|---|
| More than 4 weeks | No Charge | £50 + VAT |
| 2-4 weeks | No Charge | £100 + VAT |
| 1-2 weeks | £200 + VAT | £200 + VAT |
| 2-7 days | 50% of training fees | 50% of training fees |
| 0-2 days | 100% of training fees | 100% of training fees |
To transfer or substitute a registration, please contact training@agilecentre.com.
These terms apply to Training Package bookings, with the exception of the “charge for any further transfer” term – delegates can reschedule training at no additional charge on a maximum of 3 transfers per training package if more than two weeks’ notice is given. After the maximum of 3 transfers, the “charge for any further transfer” term will come into effect.
Delivery of the Training
Public Training
Course duration, price, content, and other details are defined in the course description. The course price includes handouts, materials, lunches and refreshments. Additional services (e.g. dinner) may be provided for specific events. Please see the event description for details.
Agile Centre reserves the right to cancel or change any course and undertakes to provide reasonable notice of the cancellation or change except in the case of an emergency. If we alter the date of a course, registered participants have the right to change or cancel without charge. Where a course has been cancelled, delegates will receive a full refund or a 5% discount to be transferred to an alternative date for the registered course. We cannot guarantee that a particular trainer will deliver the course.
There will be no entitlement to compensation/costs or damages arising from such a cancellation or change.
Intellectual Property
Intellectual Property – all work product shall be considered Background IP.
Background Intellectual Property shall mean Intellectual Property, proprietary information or confidential know-how relevant to the engagement which is in the possession of a party prior to the commencement of the engagement or generated after commencement of the engagement but independent of the engagement. Such product remains the property of Agile Centre, including, but not limited to ideas, inventions, improvements, discoveries, software design, software coding, charts, drawings, specifications, notebooks, tracings, photographs, negatives, draft or final reports, findings, recommendations, data and memoranda.
Works published under copyright during the term of the service agreement and this SOW will remain copyright of Agile Centre, unless explicitly agreed within a statement of work, or licensing agreement. Agile Centre retains all rights to work undertaken under the term of the agreement, unless published under a community license such as the Creative Commons, in which case ownership may pass to the community. No client content shall be so published without written permission.
Force Majeure
In no event shall Agile Centre be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes, inclement weather and communications or computer (software and hardware) services, it being understood that Agile Centre shall use reasonable best efforts which are consistent with accepted practices as a training provider to resume performance as soon as practicable under the circumstances.
Registered Trademarks and Copyrights
We provide no guarantee that any products, processes and other names mentioned are not registered trademarks of third parties.
By registering for a course, you agree to observe the following conditions of use:
- Materials used in the courses are subject to copyright restrictions and are made available for personal use during the course.
- Without written permission from the event organiser, course materials, text, photos etc. may not be copied, scanned, reproduced, translated or processed electronically, nor may they be used for internal or external purposes.
- All materials are the intellectual property of the course trainers and event organisers (except where explicitly marked).
Miscellaneous
We may draw on assistance from third parties to meet its obligations under this agreement. Should any part of these terms and conditions be found to be incomplete or invalid, the parties agree to replace or complement the missing or invalid clauses with an appropriate solution that preserves the economic purpose of this agreement to the extent possible. The remaining conditions remain valid in any case.
We reserve the right to modify the course program as well as these terms and conditions without notice.
These terms and conditions and any dispute arising out of your registration are subject to the laws of England, Northern Ireland, Scotland and Wales.
18 September 2023