Overview
Transform how your organisation builds, solves problems, and creates value.
Modern organisations need more than agile practices — they need a Product Operating Model that aligns teams, strategy, and delivery to customer and business outcomes.
This Product Operating Model Masterclass equips your teams with the knowledge, structures, and principles to operate like leading digital product organisations. Through a mix of interactive discussions, real-world examples, and practical tools, we help your teams adopt a product-centric way of working that accelerates innovation, improves decision-making, and drives measurable results.
Delivered by one of the most respected agile trainers in the industry — a best-selling author with over 20 years of experience advising FTSE 100 companies, government departments, and ambitious scale-ups — this premium training gives your teams the clarity and confidence to implement the Product Operating Model effectively.
Delivered online or in-person, this 1-day Product Operating Model training can also be split into three 2-hour sessions across three weeks, designed to fit your team’s schedule.
What you’ll learn:
This masterclass gives your team a clear, actionable understanding of what it means to operate as a true product organisation. Topics include:
- What is a Product Operating Mode, and why does it matter? How leading organisations align teams, strategy, and delivery around customer and business outcomes.
- Shifting from project to product thinking. The mindset, structures, and behaviours that drive continuous value rather than one-off outputs.
- How to structure effective product teams. Defining clear roles, responsibilities, and accountabilities for Product Managers, Product Designers, Tech Leads, and more.
- Linking strategy to delivery. How to connect product strategy, discovery, and delivery so that teams solve the right problems — in the right way.
- Building and sustaining a product culture. What it takes to embed product thinking across teams, functions, and leadership levels.
- Making it real: lessons from successful product organisations. Real-world examples of what works (and what doesn’t) when shifting to a product operating model.
Who is this Masterclass for?
Product Managers, Product Owners and Product Leaders
Product and UX
Designers
Technology Leads and
Engineering Managers
Business
Analysts
Product Development/Testers
Team Members
Benefits of the Product Operating Model Masterclass
Modern organisations need more than Agile practices—they need a cohesive, product-centric way of working that aligns teams, strategy, and customer value. This masterclass provides a practical foundation for building a Product Operating Model that transforms how your organisation delivers outcomes.
By attending this Product Operating Model masterclass, your team will:
- Gain a clear understanding of what a Product Operating Model is—and why it matters
Learn how leading organisations structure around outcomes rather than outputs, and how product thinking accelerates innovation and performance. - Align strategy with execution to deliver meaningful results
Discover how to connect high-level product strategy with on-the-ground team delivery, so everyone is working towards shared, customer-centric goals. - Adopt a product mindset that drives continuous value
Shift from traditional project thinking to an iterative, discovery-led approach that prioritises learning, responsiveness, and long-term value creation. - Structure effective, cross-functional product teams
Understand the roles and responsibilities of key team members—including Product Managers, UX Designers, Tech Leads, and Engineers—and how to empower them to make decisions close to the customer. - Improve clarity, accountability, and collaboration
Learn how to design ways of working that reduce dependencies, clarify ownership, and increase team autonomy while staying aligned to strategic outcomes. - Draw on real-world insights from successful product organisations
Explore case studies and proven patterns from organisations that have made the shift to product-led operations—and learn what to avoid. - Build a lasting product culture within your organisation
Discover what it takes to embed product thinking across functions and leadership levels, creating the conditions for sustainable growth and innovation.
- Course Options: Online or In Person, In-House Only
- Duration: 1 day (6 hours), Can be delivered on one day, or over 3 weeks in 3 X 2-hour sessions
- Maximum Class Size: 30 delegates
- Level: Foundation
By the end of this Product Operating Model Masterclass, your team will:
- Understand the core components of a Product Operating Model and how it enables outcome-focused delivery
- Learn how to structure and support empowered, cross-functional product teams
- Gain practical strategies to align product strategy, discovery, and delivery
- Be equipped to embed a sustainable product culture across teams and leadership
What is included?
- 6 hours of high-quality, interactive instruction from a leading product discovery expert
- Practical tools, templates, and techniques your team can apply immediately
- Case studies and examples from enterprise and scale-up contexts
- Tailored delivery (online or in-person) to suit your organisation’s needs
- Follow-up resource pack to support embedding discovery practices
Our Trainer
This Masterclass will be delivered by the below Certified Scrum Trainer:
Karim Harbott
Karim has worked in product development since 2003 and has been involved in Scrum and Agile since 2008. He became a Certified Enterprise Coach (the highest Scrum Alliance coaching level) in 2014, a Certified Scrum Trainer in 2016, and served on the Scrum Alliance board of directors from 2020 to 2022.
Karim wrote the learning objectives followed by all Scrum Alliance trainers for Certified Scrum Master and Certified Scrum Product Owner as well as the advanced classes and is also the author of the best-selling book, The 6 Enablers of Business Agility.
Product Operating Model Masterclass: Further Information and FAQs
What do I need to attend the Masterclass?
In-Person Courses
- You do not need to bring a laptop or other equipment. A comprehensive workbook will be provided to all attendees.
Online Courses
A reliable internet connection is vital.
We require delegates to use a laptop, computer or device with a large screen to ensure they can participate without the limitations of using a smaller device.
Cancellation Policy
Cancellation is possible up to two weeks before the start of a course without cost. After that point, the full course fee is due regardless of whether the registered person participates in the course. Participants can be substituted without charge.
You can find full details of our terms and conditions for our training courses, including cancellation and transfer policies, here.
Training Packages
Our training packages aim to serve you. They help you define a clear pathway for your professional development with a range of training at a more cost-effective price.
If you can’t find exactly what you’re looking for, get in touch. We will work with you to create a bespoke training pathway that suits your or your team’s learning aspirations at a price that suits your budget.
Can’t see what you’re looking for?
If you can’t find the answer you’re looking for on this page, please reach out to a member of our experienced team here.
For more details on our terms and conditions for our training courses (including cancellation and transfer policies) please click the button below: